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September 28, 2012
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Stemming the flood inside dispatch center

At Carson City’s round-the-clock sheriff and fire dispatch center, it never rains. It flash-floods.“Every day is a little different,” Communications Supervisor Marlon Moncada said in describing what many would consider an impossible-to-handle deluge of calls. “You’re never going to get the same call twice. Each call presents a different challenge. You have to deal with it.”The Carson City Sheriff’s Office had its Citizen’s Academy meeting Wednesday night at the communications center, and participants said they were almost dumbfounded by the ability of dispatchers to stay calm and professional when faced with hysteria of some emergency callers — and to take …

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The Nevada Appeal Updated Sep 28, 2012 03:18AM Published Sep 28, 2012 03:17AM Copyright 2012 The Nevada Appeal. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.