When Steve Jobs challenged conventional thinking about computer design and functionality, he created the Apple brand that forever changed the computing world. The relentless pursuit of meaningful innovation should be no different for public institutions, especially with ongoing funding struggles that require smarter use of scarce public monies. Despite the tough economy, we see few ideas at the state and local levels for delivering government services more efficiently.Unfortunately, the Oct. 17 letter to this paper by several public library managers obstructs viable alternatives to business as usual; their preconceptions and prejudices flatly reject innovation without performing any impartial analysis.Our four …