Geoff Dornan

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January 10, 2014
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Contractor agrees Health Exchange wait times unacceptable

Agreeing that waits of 60-90 minutes to sign up for insurance under the Affordable Care Act are unacceptable, representatives of the contractor providing the Internet and call center services said they were expanding call centers to deal with the problems. The Silver State Health Insurance Exchange board was told Thursday even if individuals or brokers call at 8 a.m. when the call center opens, they will wait 60-90 minutes before getting through. Kevin Walsh of Xerox, the state-hired contractor for the health exchange, agreed saying the center should be answering calls “in the range of 3-5 minutes.” He said the …

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The Nevada Appeal Updated Jan 10, 2014 03:15PM Published Jan 10, 2014 12:15AM Copyright 2014 The Nevada Appeal. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.