Not long ago I visited a hardware type store in Reno. My purpose was not necessarily to buy anything but to look at some options for something I have been considering. As I ambled around the store looking at its wares, I noticed that there was a good-sized crowd of shoppers milling about. There certainly didn’t seem to be any shortage of shoppers or buyers. The store was doing a brisk business, unlike some other retailers I had seen that day. The one thing I did notice, however, was an underlying sense of unease. Without voicing it, many of the …
The lesson in the hardware store
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