UPDATE: Carson Tahoe Health phone system restored

Carson Tahoe Health Phone System Resumes Normal Service

"We are happy to share that as of 8:15 p.m. Thursday, the phone system at Carson Tahoe Health is back up and running, with calls being routed as usual. Carson Tahoe Health experienced a temporary telephone network issue earlier in the day affecting nearly all calls throughout the system and was utilizing other methods of communication to connect with patients for urgent matters."

All regular CTH phone numbers used by patients and the community should now be available.

We apologize for the inconvenience this unexpected outage caused and appreciate the community’s support as CTH returns to normal operations. All regular phone numbers patients and community members use should now be functioning again.

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Carson Tahoe Health is currently experiencing a telephone network issue that is affecting nearly all calls throughout the system including scheduling, patient billing, voicemail boxes, and more. The phones are expected to be down throughout the day (Thursday, October 20) and possibly into Friday.

Until the phones are back up, we are directing patients to the following departments:

Carson Tahoe Medical Group and Clinics: For scheduling, questions, medication refills, etc., please reach out through their MyChart portal.

Patient Experience/Medical Records/Etc.: contactus@carsontahoe.org

Scheduling: centralized.scheduling@carsontahoe.org

Patient Billing: PFSCustomerService@carsontahoe.org

General Questions (Monitored by Communications Department): info@carsontahoe.org

Unless there is an urgent need, please follow up with our Carson Tahoe teams in a few days so we can address any emergent needs first.

As always, in an emergency, please call 9-1-1. 

We apologize for the inconvenience and are working diligently to reroute calls so we can continue to provide seamless care to the community.

For media questions, contact erin.hanna-butrosmeyering@carsontahoe.org. Please also make sure to check our website at CarsonTahoe.com and/or follow us on social media (Facebook @CarsonTahoe, Twitter @CarsonTahoe, and Instagram @carsontahoe) for the most up to date alerts.