Hospitality workshop in Carson City touts guest service

A “compact program” on hospitality and outstanding guest service provided insights on how to connect with customers during a workshop Friday at the Hampton Inn & Suites. The workshop, which also provided certification along with the insights for 10 participants, was handled by Linda Barnett, former manager of the Hampton Inn and now operations director for Eagle Hospitality & Adventures at the same north Carson City location. Barnett focused on seven key elements of customer service and summed them up with an addendum in triplicate: