Go the extra mile with employee safety

On a recent trip I was on, as usual, I had a rental car. When I stopped to fill the car with gas before returning it, the gas pump said, “Would you like to add a car wash today?” At that point, I promptly pressed the “No” button. Then as I stood filling the gas, I looked down and thought if this was MY car, and was this dirty, I certainly would have washed it. That got me thinking how important ownership is. Without that sense of ownership, it really didn’t matter.